Parent FAQ’s

• What is your settle in procedure?
  We offer 2 x 1 hour settle in sessions, we advise for the parent to stay for the first session and then try to leave on the second session. If your child is settled and happy they can then start their weekly sessions. If not extra settle in sessions can be arranged.

• How do I pay my invoices?
  Invoices are sent out half termly via email. Each invoice is sent out 4 weeks before payment is due. Invoices can be paid via bank transfer or through your tax free childcare account. There are 2 payments that are added to invoices however these are optional and parents can ask for them to be removed. These are £2 for snack per week and £2 for extra-curricular activities per week. This includes outings like bus trips, and for outside companies to come e.g. Sports, dance, etc.

• How will you keep me up to date on what my child has been learning?
  We use Tapestry which is our online learning journal app, you can see activities your child has taken part in and share things from home. Parents meetings are also offered termly.

• What funding do you accept?
  We accept all of the government funding schemes, including tax free childcare. Please see our funding policy below –

• How much are your sessions?
  £20.00 for half a day session and £40.00 for a full day session.

• How do I apply for funding?
  You can check if you are eligible and apply for funding by clicking on the following link – https://beststartinlife.gov.uk/childcare-early-years-education/

• What is your exclusion policy due to sickness?
  Please see our exclusion periods below –

• My child requires medication during their session, can you administer?
  We can only administer medication if it has been prescribed and a medication form has been completed and signed by the parent. If your child becomes unwell during their session you will be contacted and asked to collect. We do gain consent prior to your child starting with us for emergency administration of Calpol and Piriton.

• Is there a handover period when collecting my child?
  Staff are available to speak to at collection times. Parents are updated regularly with any important notices and information through newsletters, emails and Tapestry. Parents can request a meeting as and when if they should wish to do so.

• Do you offer wraparound care?
  We have breakfast club between the hours of 8-9am and afterschool club between the hours of 3-4pm available at a charge. £6 for the full hour, £3.50 for half an hour, these include breakfast/snacks. Please note we can not use funding for any wraparound sessions attended.

• What does my child need for Pre-School?
  A spare change of clothes in bag, sensible shoes (no open toe sandals) a drinks bottle and packed lunch (if attended PM or full day session) and nappies and wipes if applicable. We do go outside in all weathers so please ensure your child has suitable clothing for the time of year.
  All items should be clearly labelled with your child’s name.